Store Policies
Cable products may be returned for a full refund less shipping charges within 30 calendar days upon receipt (all countries). Special Orders: Custom lengths, special terminations, electrical parts, and speakers are not returnable. Return Authorization required by contacting Support Services. Warranty: 10 years parts and labor repair or replacement. Complete information is outlined on the Instruction Sheet included in the product package. Please note that all orders are via our online store or by emailed Invoice.
Shipping Policy
Domestic USPS postal. Priority Mail 2-3 business days (signature may be required). Cable products are shipped Free within the continental US.
International Shipping Delays
Due to world affairs with international commerce, expect deliveries to take longer. This affects all businesses. Thank you for your understanding and patience.
Canada Customers: All orders are shipped via USPS Postal Priority Mail delivery 10-14 days depending on customs.
International: Orders up to $650 net are shipped via USPS Priority Mail. Orders over $650 net are shipped via UPS/FedEx (signature required). Estimated delivery 7-12 business days of the shipment date (does not include customs delays). We do not ship our products to alternate addresses or Freight Forwarding Companies. Rates are calculated at Checkout.
Customs Declaration
Customs fees and taxes (if any) may be collected upon delivery. Fee exempt or reduced rate depending on country. Country fee chart. USMCA: Canada is reduced rate. Please contact us for flat rate customs declaration, if applicable.
